Shipping
Orders
Returns
Payments
Do you ship internationally?
Yes, we ship worldwide. You’ll be able to view available countries at checkout or contact us for confirmation.
How long does shipping take?
Delivery usually takes 3–7 business days locally and 7–14 days internationally, depending on your location.
What are the shipping costs?
Shipping rates are calculated at checkout based on your delivery address and order weight.
What if I'm not home when it arrives?
Our couriers will attempt redelivery or leave a note with pickup or redelivery instructions.
How do I place an order?
Simply browse our shop, add items to your cart, and follow the secure checkout process.
Can I cancel or change my order?
If your order hasn’t shipped yet, contact us as soon as possible. Once shipped, it cannot be changed.
Where can I find my tracking number?
Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery.
Can I return an item?
Yes, items can be returned within 14 days if unworn, unwashed, and in original condition.
How do I start a return?
Please contact us at sales@bukolacrown.co.uk with your order number and reason for return.
Are returns free?
We do not currently offer free returns. You’ll be responsible for return shipping unless the item was faulty.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and other secure options at checkout.
Is it safe to shop on your website?
Absolutely. Our site uses secure encryption technology to protect your personal and payment information.
Why was my payment declined?
This could be due to bank limits, incorrect info, or verification issues. Try another method or contact your bank.